Terms of service

All sales made through the website, your use of the website, and all purchases and use of products available through it are subject to the following terms and conditions:

Prices

All prices displayed on the website include value-added tax (VAT), unless expressly stated otherwise.

Acceptance or Cancellation of Orders

The website reserves the right to accept, reject, or cancel an order in certain cases, including—but not limited to—product unavailability, pricing errors, suspected fraudulent activity, or any reason beyond its control.

If an order is not accepted or is cancelled, any amounts paid will be refunded to the customer using the original payment method.

Right to Cancel an Item from an Order

If there is a problem with an item, it is unavailable, or there is an issue concerning its validity, the website has the right to cancel that item from the order without consulting the customer and to refund the amount paid for that item—if any—without affecting the remainder of the order.

Intellectual Property Rights

All content displayed on the website—including, but not limited to, text, designs, graphics, logos, icons, images, audio clips, downloadable materials, interfaces, code, software, and the way it is formatted and arranged—is the exclusive property of the website and is protected under applicable copyright and trademark laws.

Communications

When you make a purchase or contact the website by email or through any other communication channel, you agree to receive electronic communications related to your orders or to the services provided by the website.

Amendments to Policies

The website reserves the right to modify or update the website or any related policies and agreements at any time, including the Privacy Policy and the Terms and Conditions of Use. Any amendments take effect immediately upon publication on the website.

Order Approval Policy

Prepaid orders: Prepaid orders are considered accepted and move to the preparation and shipping stage after they have been reviewed and approved by the website.

Cash-on-delivery orders: To ensure the accuracy of the information provided, cash-on-delivery orders are shipped only after the customer confirms the order through an automated call or one of our approved communication channels. The website has the right to cancel the order if the confirmation process is not completed.

Condition of the Outer Packaging During Shipping

Due to the nature of shipping and delivery operations, minor effects may occur to the product's outer packaging, such as superficial scratches or slight dents, without affecting the product's safety, quality, or effectiveness.

Because skincare products, medicines, and similar products are classified as health and personal-care products, they cannot be returned or exchanged when the product is intact, unused, and sealed with the manufacturer's seal. Any cosmetic effect on the outer packaging is not an acceptable reason for return or exchange.

Exceptions apply when it is established that the product itself arrived damaged, did not conform to the approved specifications, had a broken safety seal, or had a manufacturing defect confirmed upon receipt.

Discount Code Policy

Discount codes do not apply to wholesale offers or monthly offers of any kind. Medicines, infant formula, baby diapers, and certain special products specified by the website are also excluded.

Policy on Changes to Product Appearance and Packaging by Exclusive Agents

Exclusive agents may change the appearance or outer packaging of products in accordance with their approved policies. The website remains committed to providing customers with the same product, the same international barcode, and the latest available product versions.